Yes. We prioritize your privacy and use state-of-the-art encryption to ensure that all personal and payment data is handled with the highest level of security.

To stay informed about the latest arrivals, exclusive releases, and limited-edition collections, we invite you to subscribe to the official Sands newsletter. Our emails are thoughtfully curated to bring you early access to new launches, seasonal edits, and curated luxury content — directly to your inbox.

Additionally, you can follow us on our official social media platforms to receive real-time updates, behind-the-scenes previews, and special announcements. These channels provide a glimpse into the world of Sands and are the first to feature new arrivals and exclusive collaborations.

To subscribe to the newsletter, simply enter your email at the bottom of our homepage at www.sands-uae.com.

Absolutely. Every item available on sands-uae is 100% authentic and sourced directly from trusted designer houses and official distributors. Authenticity certificates and brand packaging are included with eligible purchases.

No. Sands-UAE operates as an independent luxury personal shopping concierge service. We are not affiliated with, associated with, endorsed by, or officially connected to any of the designer brands, fashion houses, or luxury labels featured on our website or social media platforms.

We provide personalized luxury shopping services, helping clients source and acquire authentic designer pieces from authorized retailers and boutiques worldwide. Our role is to serve as your dedicated shopping partner, offering expert guidance, product sourcing, and seamless purchasing assistance.

All brand names, designer labels, trademarks, logos, and associated intellectual property mentioned on our platform remain the exclusive property of their respective owners. Any reference to specific brands is made solely for descriptive and informational purposes to help our clients identify the luxury products and services we can assist them in obtaining.

Stay connected with Sands-UAE to discover the latest luxury arrivals, exclusive collections, styling inspiration, and special offers. Follow us on:

Instagram: @sands_uae

TikTok: @sands_uae

Facebook: Sands UAE

Join our community and be the first to see new products, behind-the-scenes content, and luxury lifestyle updates. Our personal shopping team is also available via WhatsApp for instant assistance with your inquiries.

By subscribing to the Sands-UAE newsletter, you'll be among the first to discover new arrivals, exclusive collections, special offers, and the latest luxury trends curated by our personal shopping team.

To join our mailing list, simply visit the newsletter subscription section on sands-uae.com and complete the brief registration form.

If you'd prefer to unsubscribe, you'll find an easy opt-out link at the bottom of every newsletter we send. Alternatively, you can reach out to our Client Services team at help@sands-uae.com or through our Contact Us page, and we'll be happy to update your preferences immediately.

Upon successful checkout, you will immediately receive an order confirmation email detailing your purchase. This is followed by a series of status updates at key stages, including order processing, shipment, and delivery tracking. These updates allow you to follow your order in real-time and ensure complete transparency throughout the process.

All prices listed on sands-uae.com are inclusive of UAE VAT for domestic orders. However, for international deliveries, additional customs duties, taxes, or import fees may apply depending on your local regulations. These fees are not included in our listed prices and are the responsibility of the customer at the time of delivery.For full details, refer to our Shipping & Return Policy

Once an order is confirmed and enters processing, we are unable to modify it due to our secure handling and dispatch procedures. This includes changes to shipping address, item selection, or billing details. If you notice an error immediately after placing your order, please contact us without delay. While we cannot guarantee changes, we will do our best to assist if the order has not yet been finalized.

Due to the exclusive nature of our luxury personal shopping service and the speed of our fulfillment process, orders cannot be cancelled once payment is confirmed. We begin processing and sourcing your items immediately upon payment to ensure prompt delivery.

Exception for Sourcing Delays: If your order has not been sourced within 20 days from the order date, you may request a cancellation and receive a full refund.

For complete details on our cancellation policy, please refer to our Terms & Conditions .

You can place an order as a guest; however, creating an account allows you to track orders, manage your preferences, and enjoy a more personalized experience.

Sands-UAE offers two convenient ways to shop, depending on the product availability:

1. Direct Purchase – Add to Cart

For items available for immediate purchase, simply click "Add to Cart" on the product page. Select your preferred size, color, and quantity if applicable. Once you've finished shopping, click on "Cart" or "Basket" and proceed to "Checkout" to complete your order instantly.

2. Discuss to Order – Personal Shopping Service

For rare, exclusive, or hard-to-source items that require special procurement, you'll see a "Discuss to Order" option. Click this button to connect directly with one of our luxury personal shopping advisors. They will discuss your requirements, source the item for you, confirm availability and pricing, and personally assist you in completing your order.

Once your order is placed, our dedicated sourcing team immediately begins the procurement process. We carefully source your selected items from our network of trusted suppliers and authorized channels worldwide, ensuring authenticity and quality at every step.

After successfully sourcing your products, each item is meticulously prepared and packaged by our Sands-UAE team. Your order will include:

• The original product with all authentic packaging
• A copy of the original purchase receipt for verification
• Your Sands-UAE invoice
• Any special notes or personalized messages you've requested

Once everything is carefully packaged to luxury standards, your order is handed over to our shipping partners for delivery to your specified address.

Throughout this process, we maintain the highest standards of care to ensure your luxury items arrive in pristine condition, exactly as you expect.

Yes! If you'd like to include a personalized message or special note with your order, simply add it in the "Order Notes" or "Special Instructions" field during checkout before completing your purchase.

Our team will carefully prepare your message and include it with your order, making it perfect for gifts or adding a personal touch to your luxury purchase.

Staying informed about your order is easy. Once your order is confirmed, you'll receive regular email updates throughout the sourcing and preparation process.

As soon as your order is shipped, we'll send you a shipping confirmation email containing a tracking link. Simply click the link to monitor your delivery in real-time and see the estimated arrival date.

If you have any questions about your order status at any time, feel free to contact our Client Services team at help@sands-uae.com for immediate assistance.

We do not offer exchanges, as all purchases are considered final. This policy ensures the integrity and exclusivity of our inventory.However, in the rare instance of an error on our part

If you receive an incorrect item, wrong size, or any other fulfillment error, please reach out to Sands-UAE right away. We will coordinate the collection of the incorrect product and ensure the proper item from your order is delivered to you.

We are dedicated to making this right and ensuring a smooth resolution to any fulfillment issues.

Refunds are only issued when an order is successfully cancelled. Under standard circumstances, once an order is placed and confirmed, refunds are not available. However, if your product has not been sourced within 20 days from the order date, you may request a cancellation and receive a refund.

After your cancellation request is approved, refunds are typically processed within 7 to 14 business days. The exact timing may vary depending on your payment method and financial institution. You will receive a confirmation email once the refund has been initiated.

If you’ve forgotten your password or are unable to access your account, please use the "Forgot Password" link on the login page. For further support, reach out through our Contact page.

Creating an account on sands-uae.com makes your shopping experience faster and more convenient. With your account, you can:

• Checkout quickly with saved information
• View your order history and access past purchases
• Track your orders and monitor delivery status
• Manage your profile and update contact details easily
• Save your preferences for a personalized experience

Your Security Matters

For your protection, Sands-UAE does not store your complete credit card information. All transactions are processed through secure, encrypted payment gateways. Your personal data is handled with strict confidentiality and is never shared with third parties without your consent.

If you've forgotten your password, simply click on "Account" or "Sign In" at the top of the page, then select "Forgot Password" or "Reset Password". You'll receive an email with instructions to create a new password securely.

If you don't receive the email within a few minutes, please check your spam or junk folder. For further assistance, contact our Client Services team at help@sands-uae.com.

Absolutely. Every item available on Sands-UAE is 100% authentic and sourced directly from authorized retailers, brand boutiques, and certified distributors worldwide. Each piece reflects the craftsmanship, heritage, and design excellence that define true luxury.

Authentication Process

Before shipping, all products undergo a rigorous authentication verification process. We work with trusted third-party authentication platforms such as Legit and Bababibi to ensure the genuineness of each item. This additional layer of verification provides you with complete confidence in your purchase.

Your order will include the original purchase receipt and all authentic packaging, further confirming the legitimacy of your luxury piece.

Where applicable, products are delivered with official brand packaging and authenticity certificates. This includes luxury watches and select designer fashion items. Details specific to each item are outlined on the product page.

We include detailed product descriptions, sizing information, and specifications on every item page. If you need further guidance, our Client Services team is available to assist with personalized advice prior to purchase.

Yes. Sands offers a selection of limited-edition pieces and exclusive styles, available in limited quantities. These items are marked accordingly on the website and are available on a first-come, first-served basis.

Sands-UAE maintains a global network of trusted suppliers and authorized retailers across multiple countries and regions. Our sourcing team procures luxury items from major fashion capitals including Paris, Milan, London, New York, Tokyo, and beyond, ensuring access to the finest selection of designer pieces worldwide.

One of the unique advantages of shopping with Sands-UAE is our ability to source region-exclusive items that may not be available in the UAE or Middle East markets. Whether it's a limited-edition piece from a European boutique, a Japan-exclusive colorway, or a special collection available only in certain regions, our global reach allows us to bring these rare finds directly to you. This worldwide sourcing capability means you have access to a broader selection and can acquire pieces that would otherwise require international travel to obtain

We’re here to support you with:– Product details, sizing, and recommendations– Order tracking and delivery inquiries– Payment or checkout assistance– After-sales support and warranty information– Personalized shopping and gift consultations

If you require any assistance after receiving your order, whether it's reporting a delivery concern or requesting product care advice, please contact Sands-UAE at your convenience. Our team is committed to addressing your needs with urgency and discretion.

You may reach our Client Services team through our Contact Us page.

If you've encountered an issue with your order, please contact Sands-UAE as follows:

Damaged Items: If you receive a damaged product, please contact us as soon as possible with your order number and clear photos of the damage. We will promptly investigate and arrange a suitable resolution.

Incorrect Items: If you received the wrong item, size, or color, please reach out to us with your order number and a brief description of the discrepancy. We will coordinate the collection and replacement at no additional cost.

You may reach our Client Services team through our Contact Us page. We are committed to resolving any concerns promptly and ensuring an experience that reflects our high standard of care and service.

Yes. One of the key advantages of our personal shopping service is our ability to source hard-to-find and sold-out items through our global network. If a particular piece is no longer available through standard channels, our team will search our trusted suppliers worldwide to locate it for you.

Our personal shoppers can assist with sourcing a wide range of luxury items including designer handbags, shoes, accessories, ready-to-wear fashion, jewelry, watches, and more. If you're looking for something specific from any luxury brand, our team will work to find it for you.

Sourcing times vary depending on the item's availability and rarity. Common items may be sourced within a few days, while rare or exclusive pieces might take longer. Your personal shopper will provide you with an estimated timeframe and keep you updated throughout the process.

Absolutely. Our personal shoppers can provide detailed information about any product including measurements, materials, color variations, available sizes, and authenticity verification. We encourage you to ask any questions before placing your order to ensure complete satisfaction.