Delete your SANDS account

You can ask us to delete your SANDS account and your personal data at any time. This covers your sands-uae.com account, the SANDS app and, if you have one, your consignment space.

In the SANDS app

1. Open the SANDS app and sign in.
2. Go to Account, then Delete my account.
3. Confirm. Your request reaches our team at once and you are signed out.

Without the app

Write to help@sands-uae.com from the email address of your account, with the subject “Delete my SANDS account”. We may ask you to confirm the request from that address.

What happens next

• We delete your account and your personal data within 30 days and confirm by email.
• Deleted: your profile, addresses, saved pieces, looks, conversations with your SANDS Advisor, notification settings and, for consignors, your bank details and piece photos.
• Kept: invoices and order records, and the records of consignment sales and payouts, which UAE law requires us to keep for up to 5 years. They are kept only for that purpose.
• If a consigned piece is still with us, we first return it or pay you for it.